Cannot order with message "Sorry, access to this product is limited ..."

SzymonA 2019-01-28 20:44:20 UTC #1

Hi,

recently I applied for the beta access and got the email with an access link. Unfortunately, I cannot complete the required order.

The link goes to a page which says that it will redirect to the country-specific page (Poland):

but then the ovh.pl page basically says "Sorry, access to this product is limited or it is a closed beta product":

I verified that the logged in nichandle matches the one in the email.

I noticed, that the following POST request:
https://www.ovh.pl/engine/apiv6/order/cart/8e0a7c22-19d9-4942-b8c3-eb49daeffced/kubernetes
failed with 404 and the response was:
{"message":"Catalog 'kubernetes-private' does not exist"}

How can I proceed?

MaximeH1 2019-01-28 20:57:31 UTC #2

Hi @SzymonA .Would you mind giving me your nic-handle by direct message ? i will try and help you first rhing in the morning

SzymonA 2019-01-28 23:03:29 UTC #3

Thanks. :) My nichandle:

as414392-ovh

I'm not sure if this is a direct message (I clicked Reply in the corner of your reply, as I didn't notice any other way), but this is certainly not very important.

MaximeH1 2019-01-29 08:55:30 UTC #4

Hi @SzymonA I have 3 customers having this behaviour, investingating with our order team. I will get back to you ASAP

MaximeH1 2019-01-29 12:39:03 UTC #5

Hi @SzymonK The beta order seems to have been fixed
I was able to order a service with an account created in your country
When you are shown the modal windows offering you to switch to you contry, click continue and you should move forard to the next step.
Sorry about that trouble, get back to me if this problem is not fixed, or in the kubernetes channel if you have any other question

SzymonA 2019-01-30 12:06:17 UTC #6

Hi @MaximeH1,

thanks a lot for this. I confirm this is fixed for me and I successfully ordered and got Kubernetes.

Yet this time I have trouble with adding the personal voucher I got in the initial "beta access granted" email.

The response is:

Oops. We are unable to add this voucher. Please try again. (Please register a payment method)

even though I have a payment method registered (Paypal).

MaximeH1 2019-01-31 09:29:15 UTC #7

getting back to you in private

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