Termination not possible

Martin_KlausO 2019-05-11 10:30:09 UTC #1

Dear OVH team,

ticket number 1507931149

I sent you following mail on the 20.04.2017:
Subject:invoice 67111350
Dear Support Team,
As I do not own a credit card any more I would like to cancel or do a bank transfer.
Can you please provide my your account details? Or confirm my cancelation of the account xxx@xxx.com
Thanks in advance,
BR,
Martin

I never received a feedback and I am no more using hubic since mid of 2017; I am still getting invoices from you.

I also tried to contact ovh.de. without success. I am not willing to pay the unwanted renewal - invoice HUBICEU788613. Please cancel the invoice that I can close the hubic account.

Thanks in advance and BR,

Martin

HelJ 2019-05-13 14:53:22 UTC #2

Hello Martin_KlausO,

I see a reply on your ticket. Feel free to check the information.

Regards,

HelJ

Martin_KlausO 2019-05-21 16:13:31 UTC #3

HI,

this is the reply, what else can i do? thanks and BR, Martin:

Dear Customer,

thank you for your message.

You have contacted us with a question regarding HubiC. However, that cloud product is offered by French OVH SAS. We are the German support team and can therefore only handle inquiries about OVH GmbH products. Unfortunately, we have no access to HubiC products or customer data.

Please contact the experts at the HubiC support team, who will gladly answer all your questions:
https://forums.hubic.com/ or via E-Mail at help@hubic.com

You might also find the answer to your question in the FAQs: https://hubic.com/de/faq

If you have any further questions, please do not hesitate to contact us! Our customer support team will be happy to help you in English or German.
You will also find helpful information regarding OVH as well as our products online: http://www.ovh.de/support/

Kind regards,
Thamara Beck

OVH Support

HelJ 2019-05-24 13:34:52 UTC #4

Hello,

Has said on the reply, just send the email to help@hubic.com. I'll do the necessary internally.

Regards,

HelJ

Martin_KlausO 2019-05-26 10:09:22 UTC #5

Hi,

thanks for supporting me, just sent the mail to the mentioned mail address,

BR,

Martin

HelJ 2019-05-28 13:20:34 UTC #6

Thank you for your return Martin.
Invoices are cancelled.

BR,

HelJ

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