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"Account info@*.com not found"


#1

Hi,

when i go at https://mail.ovh.net/en/ and i type the email address, i receive that error.

46

How can i solve this problem?


#2

@FedericoB hello, do u mind uploading the image/error to an upload site like http://imgur.com/upload

because its not showing (common issue here)


#3

The error is written in the topic title: “Account info@*.com not found” when *.com is my domain.

The image shows the email account currently active in the admin panel: https://imgur.com/qdFWYXr


#4

hmmm what mail service are you using?(roundcube,horde) i’m just giving ideas , cos i remember when i had that it was because the domain mail webmail.(yourdomain.com)MX was not set to the IP of the webhost
is everything correct on that part?


#5

I’m trying accessing from here: https://mail.ovh.net/en/

The DNS configuration seems to be correct: https://imgur.com/kUf5YIy

Now i click on reset and will wait for propagation.


#6

i’m pretty sure thats not the mail site to be used i do need OVH customer support to confirm.
but if u have mail service attached to your domain name it either goes to webmail.(yourdomain.(your extension)
i think site to be used is
https://mail.ovh.net/roundcube/