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"Account info@*.com not found"



when i go at and i type the email address, i receive that error.


How can i solve this problem?


@FedericoB hello, do u mind uploading the image/error to an upload site like

because its not showing (common issue here)


The error is written in the topic title: “Account info@*.com not found” when *.com is my domain.

The image shows the email account currently active in the admin panel:


hmmm what mail service are you using?(roundcube,horde) i’m just giving ideas , cos i remember when i had that it was because the domain mail webmail.( was not set to the IP of the webhost
is everything correct on that part?


I’m trying accessing from here:

The DNS configuration seems to be correct:

Now i click on reset and will wait for propagation.


i’m pretty sure thats not the mail site to be used i do need OVH customer support to confirm.
but if u have mail service attached to your domain name it either goes to webmail.(yourdomain.(your extension)
i think site to be used is