Activate Cloud Web service
... / Activate Cloud Web service
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Question

Activate Cloud Web service

by
MarcosG
Created on 2020-12-25 18:14:24 (edited on 2024-09-04 14:24:05) in Cloud Web Hosting Plan

How can I activate my web hosting service.
A week ago OVH deactivated the service of mi Cloud web, for containing corrupt code. I removed the corrupted code, changed the passwords for the databases and SSH accesses, but they still don't activate the service. What I can do?


2 Replies ( Latest reply on 2020-12-31 06:45:35 by
sysdop
)

Hi @MarcosG

You can request the unblocking of the IP from the OVH control panel by clicking on the antihack message on the yellow label, otherwise create a ticket and call OVH during working hours to prioritize it.

Regards,

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