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Adress with "www." causes error estabilishing a database connection



I have a domain on OVH. When entering the site via address “”, everything is working fine. But when I try to reach the site via “” occures “error estabilishing a database connection”.

I tried to set up a redirection from to but unsuccussfully.

Can you explain me how to fix it step by step? Thanks in advance… OVH could restore call center…