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Anti-Hack/Cant renew


I have 2 warnings from Anti-Hack there are only 2 users who use my server me and a friend neither of us have tried anything from the server now we cannot renew our server or anything i cant reinstall the VPS as it wont let me so ive now had to go buy another VPS because of this and now its going to take 48 hours to set up

Support is useless they dont even reply