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"Awaiting Documents" issue


I made a ticket saying that I want to refund the money / get the authorized purchase declined so I can get my money back, yet they didn’t reply for 5 days, I start to think I am ripped off for literally 3 euros lmao. Order Number : 133256319


same. money payed. no vps. no support. no explanation on who is awaiting what documents from whom. More than a week now