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CPANEL and additional resources


#1

Hopefully someone can assist…

We purchased VPS services on the recommendation of a web developer, he has completed creating our site and its accompanying applications. We do not have a dedicated server admin familiar with OVH products, we have used Virtual Hosting Servers in the past which is nothing like what we are experiencing with OVH products and no need to have a experienced server admin.

The OVH documentation is OVERWHELMING especially for us who’s wants are to host our project. We are familiar with Cpanel which we cannot find how to access, even tho we have bought the license from OVH. I did do several searches of OVH documentation plus this help community for a potential lead or direction…Sadly found NONE that are viable…just several people in the same boat as us in some manner or other.

Can someone direct where to locate documentation or access to CPanel, we cannot even find the pages that the developer created so we may edit them. OVH may be beyond our simple needs and requirements at this time.

Yes we did contact support who stated the following:
"At OVHcloud, we support our hardware, network, and infrastructure, as well as our OVHcloud Manager tool. We do not provide technical support for software related issues, including but not limited to Operating Systems and cPanel/WHM/Plesk configuration. If you require assistance with any software-related issues, we would invite you to look up online support forums for the software in question, or to contact the technical support of your software directly."
So no need to use their paid support services, it would be a waste of money as per the statement above.

Thank you
Alex
407-522-8826


#2

WOW!! Seems like we will have to look for another company to complete our project. Glad this lack of help and support was found out now and not down the road.