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DNS_PROBE_FINISHED_NXDOMAIN for subdomain on OVH nameservers


We have a domain using OVH nameservers, with subdomains setup in cPanel. One of the subdomains is getting the DNS_PROBE_FINISHED_NXDOMAIN when visiting in the browser. I think it is similar to the problem someone else outlined in this cPanel forum discussion: What is the best way to get DNS support for this kind of issue from OVH on a Standard support level, or is there anything I can do to fix it?