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How long does manual payment checking take?


#1

How long does the “We check your payment manually” take to process? I paid through paypal an it’s past the “Delivered in 120s”.


#2

Hello,

This can depend on the validation which is taking place. If this is still ongoing please can you Private Message me your order number and I will be able to check this further for you?

Thanks
@AnthonyR


#3

Hi Anthony, same issue as mine. I thought it will take just a few minutes. My order number is 95519428


#4

Hi AnthonyR,
I have the same issue. I paid via paypal 3 days ago with order number 95760098.
I did not think Ovh company has such support for your customers. I’m sorry but it’s needed to increase the number of your agents. I wanted to cancel the order and buy from another company but i could not cancel and my money is hold on in paypal.
please check my order faster.
thanks in advance


#5

I opened 2 support tickets over 5 days ago 0 responses yet. Starting to think whether OVH deserves our money. I`m with OVH.ie and they provide the worst customer support.


#6

Hi
Same issue! fourth day i see “We check your payment manually”

Order Number: 107585886
AnthonyR, can you help?


#7

Hey i got the same issue i purchased a vps over 20 minutes roughly and still hasnt been validated please help. Order Number: 110667780 @AnthonyR


#8

I have the same problem,
I can’t use the service please check the payment or refund me the money thank you.
Order No. 112220648

@AnthonyR


#9

Same :frowning: Order number: 113542262


#10

It’s happened to me again!
I’ve already paid for 3 months but is says validation again and the service is interrupted. If I try to put automatic payment it doesn’t allow me so I have to do it manual which is not very convenient cause my service get suspended.

Could you please @AnthonyR kindly validate my payment again as I need my vps back?

Many thanks!

Payment order #113815316


#11

I have been almost waiting for a week! Can @AnthonyR check my ORDER 113678139
Thanks!


#12

@AnthonyR can you check mine too 114828284 in the shop says 120sec . But i am waiting 1day
This is the 24/7 support?


#13

@AnthonyR Paid 12 months in advance for a dedicated server and it still says validating after 24 hours. Tried calling the phone line to ask about this and after 30 minutes on hold, I got opposite end hangup. Could this be looked at ASAP.

Order Number: 114929483