Hubic issues downloading files and backup archives

hello Anthony,

I did send an email, but they did not reply yet.

Also, I am trying to download with rclone, but I discovered that there are many hidden folder that contain "segments" of files. If I did understand correctly, the segments are pieces of big files. The problem is that I did not find yet the method to rebuild these big files while downloading them.
What I know is that the original ones (let's say an image archive of 2 Gb) result corrupted after the copy and their dimension is 0Kb.
Now I want to try cyberduck and see if I will note some changes and succeed

Would you be able to DM me the E-Mail address

I can't find any option to send a DM, hence I wrote it here:

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Thanks

Hello,

What is happening with this hubic? I saw many peoples have the same issues and no one takes any remedy to these problems.
I have the same issues, i can't download anymore the uploaded files. Many of them have been deleted from my computer because i wanted to use this service that I pay for backup purpose.
So what can i do to be able to download my files ?
This hubic is a dead project or what OVH want to do in the future with him?

24 days and still did not get any reply from "hubic help".
I paid for this service of storage, but customer care does not exists.
Hope that I will get an answer before the annual renewal.

I really hope there is the possibility to download all the files, because I have uploaded some stuff on hubic that at the moment is the ONLY file that I have without a second version saved in a folder of my hard drives.
At least I hope I can ask for a copy on a hard drive prepared by hubic and dispatched to my office.
It's a month now since I found the issue and asked for a help.
No one replied to my email.

Where to PM you? Here?

Hi Mr. Russo,

I apologize for the time limit for your response.

First of all, we thank you for choosing our HubiC service range to meet your needs.

To answer your request regarding your malfunction, we are currently performing a maintenance task.
I invite you to follow the evolution of the incident using the link below:
- http://travaux.ovh.net/?do=details&id=32224&PHPSESSID=22089e04755d3f42a97dbfe370c4ad4d

The source of these synchronization errors comes from the fact that a file indexing error has crept into our infrastructure.

As you have been informed, an incident has been opened and active work is underway to stabilize the situation.
Since we have several petabytes of data to process, several billion objects to inspect individually and several hundred physical disks to examine, we cannot provide you with a resolution date.

However, you should know that we are just as anxious as you are to put an end to this uncomfortable situation and are doing everything we can to resolve it.

You can also use Cyberduck.

I am sending you the complete procedure for using Cyberduck with a Hubic account.

Get the latest version of cyberduck here :
- https://cyberduck.io/ (cyberduck is an FTP/Webdav/Swift client).

Once cyberduck is installed, close it. Then go to the following page :
- https:// trac. cyberduck. io/wiki/help/en/howto/hubic

On this page click on "hubiC Cyberduck Connection Profile", this downloads a file, place it on your desktop.

Then double-click on this file, it starts the Cyberduck application.

In the Email section, enter your connection hubiC email address and close the small window by clicking on the red cross at the top right.

Then double-click on the hubiC hard disk in the Cyberduck application where the email address of your account is indicated.

This opens a web page, connect to your hubiC account this way.

Once connected you get a list of numbers and letters, copy this authorization code, return to your cyberduck application and paste the code in the "Authorization code" section, then click on Login.

You are now connected.

Here you can delete your synchronized files in the "default" section by clicking on the small arrow to scroll down the tree structure, you can also delete your backups.

Under no circumstances remove the "default" or "default_segments" part or your hubiC account will be unusable.


I remain at your disposal for further information.
Best Regards,

Ciao Tiziano, é un vero macello, ti ho incollato la risposta che ho ottenuto da hubic pochi giorni fa.
Sto cercando di recuperare i files, ma sembra un'impresa impossibile. Ed é assurdo perché servizi piú economici di Hubic funzionano regolarmente, mentre questo a pagamento no.
Ero convinto che essendo gestito su suolo europeo avrebbe dato piú garanzie, e invece...

As you can see here (see the link) , they have huge problems with files and archives, and they did not sort out the problem yet.

http://travaux.ovh.net/?do=details&id=32224&PHPSESSID=22089e04755d3f42a97dbfe370c4ad4d

You can use the instruction they gave me (see my reply above) and try to retieve your files, but I think it's the same method I used to get mine and it did not work.
I don't know if they are going to fix the issues or not. I think that the problem is bigger than they expected (also because it affects all the archives of Hubic).

Honestly I don't know what to do.

has anyone had any luck in getting to their files. The progress bar is still at 30%

no, unfortunately

i have losted all my data. They asked me write a letter to them to complain. They will not accept any communication apart from paper based letter. They are basically holding your data to ransom. You must renew your membership to even have a glimmer of hope in getting it back. I have accepted my lost!

yeah, I think it's the only way.
Nobody seriously replied to this conversation, nobody seem to really care.
I renewed my subscription during christmas time, but it's the last time. During this year I will start a formal action against hubic and ovh. It's a nonsense what they did and I think they are violating basic customer rights.

A month ago I sent them a registered letter, but I did not get an answer. Today I contacted the European Consumer Centre and I will await their advice.