Hi Mr. Russo,
I apologize for the time limit for your response.
First of all, we thank you for choosing our HubiC service range to meet your needs.
To answer your request regarding your malfunction, we are currently performing a maintenance task.
I invite you to follow the evolution of the incident using the link below:
The source of these synchronization errors comes from the fact that a file indexing error has crept into our infrastructure.
As you have been informed, an incident has been opened and active work is underway to stabilize the situation.
Since we have several petabytes of data to process, several billion objects to inspect individually and several hundred physical disks to examine, we cannot provide you with a resolution date.
However, you should know that we are just as anxious as you are to put an end to this uncomfortable situation and are doing everything we can to resolve it.
You can also use Cyberduck.
I am sending you the complete procedure for using Cyberduck with a Hubic account.
Get the latest version of cyberduck here :
Once cyberduck is installed, close it. Then go to the following page :
- https:// trac. cyberduck. io/wiki/help/en/howto/hubic
On this page click on “hubiC Cyberduck Connection Profile”, this downloads a file, place it on your desktop.
Then double-click on this file, it starts the Cyberduck application.
In the Email section, enter your connection hubiC email address and close the small window by clicking on the red cross at the top right.
Then double-click on the hubiC hard disk in the Cyberduck application where the email address of your account is indicated.
This opens a web page, connect to your hubiC account this way.
Once connected you get a list of numbers and letters, copy this authorization code, return to your cyberduck application and paste the code in the “Authorization code” section, then click on Login.
You are now connected.
Here you can delete your synchronized files in the “default” section by clicking on the small arrow to scroll down the tree structure, you can also delete your backups.
Under no circumstances remove the “default” or “default_segments” part or your hubiC account will be unusable.
I remain at your disposal for further information.