IPv4 not changeing and not getting any help from ovh hosting

[MarianneH]

first of all. am not a coder - at all.
am trying to get our non-profit a https but nope.
I’ve done it successfully before but not happening now.
Ovh hosting is of no help.
I got the: To complete your order, please change the information on both name servers for your domain to redirect traffic to SSL Gateway within 3 days. (that is a google translation, as original language is finnish, and i don’t speak that… tech-language)
-> i did the rerouting and my IPv6 changed but not IPv4. nothing works website not accessible whoop whoop. Emails… i can send but not receive.

Please… am losing it. this is impossible.

[DiegoR1]

I’ve had the same problem, look what the say:

“SSL Gateway combines security and simplicity. OVH configures and deploys your solution in a few minutes and a matter of clicks. Your certificate is renewed automatically to ensure it is always valid. You don’t have to do a thing! OVH’s website security expertise guarantees you the best level of security at all times, adapted to your needs and based on the current standards.”

I’m 3 days now with our website (online store) out of air, and the OVH Support only says to read the guides and documentation.

[VladyslavL]

Mam ten sam problem, jak ktoś go rozwiązał to proszę o informację

[FabL]