Misunderstood why servcie not enabled after payment

I missed invoice and after domain service was turned off,i am chose Renew Domain option and successfully created order for 1 year domain name registration,charged it by credit card and for now domain still not working.Support tells that sent me some email,i reviewed all of them but not found any instructions.I am waiting almost week for OVH support enable domain service as i paid for it.If other will hapennes,i will be satisfied of any instructions how transfer all domains to other registrar and get my money back.