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My servers went down, control panel gives me an error, tickets are just ignored


19/05/2021: some of my servers in GRA region went down. When trying to access server properties from control panel i’ve got an error. I created ticket 2305573 on 09:30.
On 19/05/2021 11:40 I created another ticket, 2306666.
As for now, May 25 2021, all my tickets is ignored in “In progress” state and no answer is received. My servers are down. What fucking doing?