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Need help in Rescue mode


#1

OVH is not providing support and i am in rescue mode.
I have no idea what to do.


#2

My server support told me that is hardware problem

We have checked your server boot log, We could see that there is a error related to cpu core temperature which is greater than threshold.We suspects that this may be effect the hardware function.You may please contact your dc and Please verify that the server hardware functioning properly or not. Also, please check the hard disk health and update your thoughts in this case.Awaiting for your reply

[ 4741.440981] CPU31: Package temperature/speed normal
[ 4741.440983] CPU32: Package temperature/speed normal
[ 4742.929881] CPU32: Core temperature above threshold, cpu clock throttled (total events = 474952)
[ 4742.929882] CPU12: Core temperature above threshold, cpu clock throttled (total events = 474952)
[ 4742.929901] mce_notify_irq: 2 callbacks suppressed
[ 4742.929901] mce: [Hardware Error]: Machine check events logged
[ 4742.930962] CPU32: Core temperature/speed normal
[ 4742.930963] CPU12: Core temperature/speed normal
[ 4742.930979] mce: [Hardware Error]: Machine check events logged <<<<<


#3

the support is not responding , somebody has any idea ?


#4

@EfiM check the detailed guide here --> https://docs.ovh.com/gb/en/dedicated/rescue_mode/