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No SSL on Subdomain

#1

I have here a domain and a 10M mini webspace (perfectly sufficient). This already over 1 year and have never managed to reach the domain via https://www.example.com only with error (connection is not secure). However https://example.com works without problems. SSL and Letsencrypt run on example.com
The DNS configuration is the worst I have ever experienced. The technical support does not care about the problem and refers to the help pages Here you get no help to a specific problem very sad.
Does anyone here have a clue how to solve the problem, or what exactly I need to enter in the DNS configuration?

#2

Hello @nullbyte,

In order for the community to give you feedback, I invite you to provide the domain name concerned.

^FabL