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OVH cancelled my order after payment done!

dedicatedservers

#1

Hi, I have paid for 2x Intel Xeon Silver 4214 server 390 euro and money was withdrawn from my card. But I see in My Orders page that you have declined my order with reason:
The data associated with this order does not have the necessary guarantees for the transaction. Please renew it using another payment method.
Why you don’t give my service which I paid for it ?!

This is my payment successful page image :
Imgur

This is my Orders page which I see that my order was declined which I paid :
Imgur


#2

I have the same problem today and contact support but there is no response…
How did you solve it