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OVH support team - lost some money


So i try to contact support team and ask few simple questions, but after couple of hours got absolutely no answer… a have questions about one of dedicated server, so i try to buy that server and try that via paypal account and without any answer from support team (there is any?) just lost some money thansk to this… coz even when i exchange currency to USD and have enought money to pay for it, i cant, coz i need to add credit card. So much thanks that i lost some money and no any single answer…