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Problem with CloudDB


Hello everyone,
I bought a CloudDB and I tried to connect it with my dedicated Server where Plesk is installed.
Everything Okay, but if I try to add the database server I got an error

**Fehler: Die Testverbindung zum Datenbankserver ist fehlgeschlagen, da das angegebene Konto keine Administratorrechte besitzt:**

**SQLSTATE[42000]: Syntax error or access violation: 1044 Access denied for user 'plesk'@'%' to database 'd5f9d4afabebf1'**

Can you help me, please?