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Problems SSL configuration


I did everything as mentioned to get an SSL, but always get a failure report.

If I activate the SSL on configuration, it says 'An error has occurred ordering an SSL certificate. (No attached domain with ssl enabled or no attached domain that redirect on hosting IPs, please use hosting IPs in your domain zone)'
It also says ‘An error has occurred when modifying the domain/s of your hosting plan.’

So, the SSL certificate doesn’t work.
Who can help?