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Retrieve backup via snapshot - timing to have it back


How long does it take to automatically restore a back via ftp using the service provided by OVH?..i’m waiting for hours and the request is still pending. It is in ONGOING JOBS section…but not done yet after 7 hours.

Anybody know how long it will take?


I have the same problem. Want to restore backup yesterday at 14:30, now is still planned under ongoing jobs. What I need to do?


Hello Nicolas, they say they have 24 h to do it…after 24 h i opened a ticket asking to cancel it and in 2 ours they cancelled the order to retrieve backup and i did it manually. It took a while since the site was quite big, but i made it