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SEPA payment question


good day,

Im trying to contact support from 08.04.22. I made a payment via SEPA which still marked as “unpaid”. Please contact me… I can provide payment information etc.


Hello @ViktorS,

I invite you to make your request by support ticket so that an advisor can tell you more.

I invite you to consult also the following guide :



thank you for reply but i already transferred money and seems they are arrived to your bank account.
I’ve created ticket #5328605 and attached payment information there. Please check it.


I brought you feedback on the following thread:

If you need more information, I can only invite you to wait for a feedback on your support ticket from the relevant department.