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Server suspended over payement not received


So here is my story, i made a request to pay for another year of my Bare Metal server and i paid for that server for a year (08/2021 to 08/2022), but i made another payment request for the next year and it’s now saying that i have to pay that or in 5 days my server will be erased
Is there any way to help me out because the service is suspended and the support is not responding
Best Regards


I asked for help in facebook, and i found help over there


Hello, can you please share that forum link, or can you please tell how you solved



I invite you to consult the following guide :

If this is not enough, don’t hesitate to open a support request from your customer area.