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Unable to restart dedicated server after installing OS using my own template



Hello everyone.
I recently ordered a dedicated server.
After I tried to install an OS using my own template, I can not connect to my server using IPMI. Also, I can not event restart my server from control panel. This is the message I see when I try to restart my server: An error has occurred processing the reboot request.
This is the message when I try to download .jnlp file to connect to my server via IPMI: An error has occurred attempting to connect to the IPMI module using a Java applet (An intervention is being carried out on this server, at the moment you can’t access to IPMI.)

I sent a support ticket, but I didn’t get any response after 24 hours. Do you have any idea?