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VIP Support is it still available?


#1

Is this still available? It doesn’t seem to be appearing on our bills recently. All the contacts we used to have for VIP support now go to dead lines.

I asked on email about this - was told to open a ticket
I opened a ticket - no reply.

As a company we spend around £100k/year with OVH but we’re pretty frustrated with the support experience we’re getting at the moment.


#2

Hi Mark,

Sorry to hear about this. VIP support is still available, do you have a ticket number for your submission and I’ll get this checked up.

Many thanks,
@AnthonyR


#3

No specific ticket just that I’m not even sure I’m still subscribed, and what it gives me if I am?


#4

Hi @MarkH,

I’ve dropped you a direct message about this.

Thanks
@AnthonyR


#5

Hi @AnthonyR,
I’m trying for some time now to subscribe to the VIP support - as we start renting more and more servers from OVH - but I can’t find a link as an existing customer. Do I have to create a new account for that?
Thanks
Kostas


#6

+1
i’m interesting too.