VPS Big Problem ( Very important)

[OrhanK]

Hello,

I have big problem… Please help me!

I bought new vps … They sent me login information. (Like username: centos pass: *****) I cannot log into the account because the information they sent is incorrect. I deleted cache, then I tried again. Also i used root user name…Again failing!

After this i did rescue mod restart… System sent to me new login information… Great! I can login on SSH!! but…

I can’t login WHM! on WHM panel ( ERR_CONNECTION_REFUSED ) !!

after this i did Reboot mod restart… Great! I can see now WHM panel… but…

WHM says my login information is wrong!

Where is the problem?? Someone help me!

Thank you!!

[HarrijansB]

I have the same problem… They are not even replying…

[RickieF]

What VPS and OS template?

[DarrenH1]

I am having this identical issue. The administrator account credentials supplied via email do not connect via ssh or cPanel.

Centos 7 - cPanel / VPS vps2020-comfort-4-8-160

[TomasS1]

Me too. Exactly the same problem. Centos with Cpanel. Can’t login. If reinstall VPS with ANY other system, I can login.

But I NEED CPANEL.

[GuidoD1]

Same problem here! Any have a solution?

[KevinP1]

Same problem… someone found a solution?

[AlbertoC1]

login with ssh user sent by ovh… "centos"
then

sudo su -
so you are root
passwd
insert new password

try login to whm with root password.

for me worked but do not know if it’s good practice…