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VPS still not accessible after suspension


#1

Hi,

Please help as I am in big trouble and it seems the support team is ignoring my tickets.

I have one of the critical VPS for my business that got suspended as I forget to renew… this was for two hours only as I settle the payment immediately after I read the email.

However, the payment is processed, I got the invoice but still the VPS is not accessible… I raised a ticket, after four hours the support assigned the ticket and asked me to run in rescue mode…
I rebooted in Rescue mode but I didn’t get the email about temporary credentials…

I used KVM and noticed the server still in rescue mode and not responding… what to do in this situation?

Any option to restart and disable the rescue mode?