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What happend with my hosting delivery


Can you tell me when the hosting(order 118693690) will be delivered for use? The order was made yesterday, all is paid, it has long been predicted 72 hours to deliver the server. Also no answer on support ticket…
Number: 118693690
Date: 30-12-2019 00:56:47

“Your order is in Validación”

Please give me info what is going on!
Thank you.

customer code: aj462194-ovh