Bonjour,
je rencontre depuis hier un problème sur 2 sites e-commerces installés sur mon instance Plesk B2-30.
Problème d'URL de Retour de paiement avec SystemPay :
FAILED_SSL_HANDSHAKE_EXCEPTION, rule=URL de notification à la fin du paiement, duration=~0,0s, response= null
Le support SystemPay m'a demande de tester les domaines sur www.ssllabs.com...pas d'erreurs : notre A
Pas de solutions proposé par SystemPay...
Quelqu'un rencontre-t-il le problème ou aurai une solution que je n'ai pas exploité ?
Merci
Erreur FAILED_SSL_HANDSHAKE_EXCEPTION
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Bonjour,
Quels sont les domaines concernés ?
Cordialement, janus57
Bonjour,
les domaines concernés :
1relax.comrelax.com
mesvetementsdemarque.com
Merci
Bonjour @PhilippeL7
Sur quelle page puis-je voir l'erreur ?
Bonjour,
Url de retour : https://www.mesvetementsdemarque.com/retour_serveur.php
en fait l'erreur ne s’affiche pas, elle est signalée sur le BO de systempay :
Statut URL de notification : FAILED_SSL_HANDSHAKE_EXCEPTION, rule=URL de notification à la fin du paiement, duration=~0,0s, response= null
Sur le site Prestashop, le test de l'Url de retour depuis le module Monetico ;
https://www.1relax.com/modules/moneticoxf/Ret-Monetico-16.php?hosteco=testrelax.com/modules/moneticoxf/Ret-Monetico-16.php?hosteco=test
OK,
L'erreur est-elle systématique ?
As-tu changé l'adresse IP de ton serveur ?
J'ai eu un problème semblable avec le payement via **SUMUP**.
Contrairement à ce que SUMUP disait, l'adresse de retour :
- N'était pas le nom de domaine,
- Mais l'adresse IP du serveur.
Le cluster ayant changé, et SUMUP refusant de reconnaître leur erreur, au bout de 2 semaines il a été plus simple :
- De résilier l'abonnement chez SUMUP,
- De supprimer le plugin de SUMUP,
Puis :
- De commander un nouvel abonnement chez SUMUP,
- De réinstaller le plugin de SUMUP
Oui l'erreur est systématique.
L'ip n'a pas été modifiée.
Le problème est apparu le 1er septembre sur 2 sites qui ont des systèmes de paiement différents.
Aucune modifications apportées sur le code de ces sites.
Donc le problème doit venir du serveur??
J'ai généré à nouveau les certificats SSL des 2 sites :
https://www.ssllabs.com/ssltest/analyze.html?d=beaute-relax.com
Toujours pas de solution.
Peut-être un indice???
J'ai reçu ce mail le 1er septembre à 5h18.
Failed to update the Panel at hr???????.reseller.mis.ovh.net
Plesk Installer 3.46.0 (revision 753d68300c56) started at (timezone CET) Thu Sep 1 05:17:04 2022
Command line arguments: /var/cache/parallels_installer/parallels_installer_Debian_10.0_x86_64_3.46.0 upgrade plesk 18.0.46
Try to find rcfile...
Autoinstaller found rcfile at /root/.autoinstallerrc
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repository: Get brief packages info for all sources
Checking for installed packages...
DebRepository: readSystemPackagesBrief: execute dpkg-query --show '--showformat=s:${Status}\nF:${Package}_installed.deb\nN:${Package}\nV:${Version}\nA:${Architecture}\nP:, ${Provides}\nX:\n'| awk '/^s:(install|hold) ok/,/^X:/ { if (!/^s:/) print $0 }'| awk -F ', ' '/^P:, / { for (i=2; i<=NF && $i; i++) print "P:" $i; next } 1'
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add line 'deb http://autoinstall.plesk.com/pool/PSA_18.0.46_9479/ buster all' to temporary source list '/etc/apt/sources.list.d/50sw_autoinstaller.list'
add line 'deb http://autoinstall.plesk.com/pool/PSA_18.0.46_9479/ buster extras' to persistent source list '/etc/apt/sources.list.d/plesk.list'
add line 'deb http://autoinstall.plesk.com/pool/PHP_7.1.33_98 buster all' to persistent source list '/etc/apt/sources.list.d/plesk.list'
add line 'deb http://autoinstall.plesk.com/pool/PHP_7.2.34_151 buster all' to persistent source list '/etc/apt/sources.list.d/plesk.list'
add line 'deb http://autoinstall.plesk.com/pool/PHP_7.3.33_248 buster all' to persistent source list '/etc/apt/sources.list.d/plesk.list'
add line 'deb http://autoinstall.plesk.com/PHP74_17/ buster all' to persistent source list '/etc/apt/sources.list.d/plesk.list'
add line 'deb http://autoinstall.plesk.com/PHP80_17/ buster all' to persistent source list '/etc/apt/sources.list.d/plesk.list'
add line 'deb http://autoinstall.plesk.com/PHP81_17/ buster all' to persistent source list '/etc/apt/sources.list.d/plesk.list'
add line 'deb http://autoinstall.plesk.com/SITEBUILDER_18.0.29 all all' to temporary source list '/etc/apt/sources.list.d/50sw_autoinstaller.list'
Warning: apt-key output should not be parsed (stdout is not a terminal)
OK
Registering i386 architecture support
Synchronizing the Debian APT package index files...
Hit:1 http://security.debian.org/debian-security buster/updates InRelease
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Get:3 http://deb.debian.org/debian buster-updates InRelease [56.6 kB]
Get:4 http://deb.debian.org/debian buster-backports InRelease [51.4 kB]
Hit:5 http://security.debian.org buster/updates InRelease
Get:6 http://autoinstall.plesk.com/pool/PSA_18.0.46_9479 buster InRelease [6299 B]
Get:7 http://autoinstall.plesk.com/SITEBUILDER_18.0.29 all InRelease [5306 B]
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Get:22 http://autoinstall.plesk.com/PHP81_17 buster/all amd64 Packages [9161 B]
Fetched 183 kB in 5s (36.7 kB/s)
Reading package lists...
W: Target Sources (main/source/Sources) is configured multiple times in /etc/apt/sources.list:2 and /etc/apt/sources.list.d/default.list:2
W: Target Packages (main/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list.d/default.list:1
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W: Target Packages (main/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list:3 and /etc/apt/sources.list.d/default.list:5
W: Target Packages (main/binary-i386/Packages) is configured multiple times in /etc/apt/sources.list:3 and /etc/apt/sources.list.d/default.list:5
W: Target Packages (main/binary-all/Packages) is configured multiple times in /etc/apt/sources.list:3 and /etc/apt/sources.list.d/default.list:5
W: Target Translations (main/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list:3 and /etc/apt/sources.list.d/default.list:5
W: Target Packages (all/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Packages (all/binary-all/Packages) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Translations (all/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Sources (main/source/Sources) is configured multiple times in /etc/apt/sources.list:2 and /etc/apt/sources.list.d/default.list:2
W: Target Packages (main/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list.d/default.list:1
W: Target Packages (main/binary-i386/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list.d/default.list:1
W: Target Packages (main/binary-all/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list.d/default.list:1
W: Target Translations (main/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list.d/default.list:1
W: Target Sources (main/source/Sources) is configured multiple times in /etc/apt/sources.list:4 and /etc/apt/sources.list.d/default.list:6
W: Target Packages (main/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list:3 and /etc/apt/sources.list.d/default.list:5
W: Target Packages (main/binary-i386/Packages) is configured multiple times in /etc/apt/sources.list:3 and /etc/apt/sources.list.d/default.list:5
W: Target Packages (main/binary-all/Packages) is configured multiple times in /etc/apt/sources.list:3 and /etc/apt/sources.list.d/default.list:5
W: Target Translations (main/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list:3 and /etc/apt/sources.list.d/default.list:5
W: Target Packages (all/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Packages (all/binary-all/Packages) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Translations (all/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
repository: Get brief packages info for all sources
Detecting installed product components.
Component plesk/panel: mode upgrade, installed_buildtime=0, available_buildtime=0
Checking if key update required for component plesk/panel
Config allows upgrade from version 18.0 without key update
Currently installed component version is 18.0-v.debian.10+p18.0.45.2+t220722.0939
No keyupdate need for this component
Component plesk/bind: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/postgresql: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/fail2ban: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/l10n: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/git: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/resctrl: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/pmm: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/sitebuilder: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/proftpd: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/webalizer: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/awstats: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/modsecurity: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/passenger: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/ruby: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/nodejs: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/gems-pre: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/mod_fcgid: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/mod_perl: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/mod_python: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/apache: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/php8.1: mode install, installed_buildtime=0, available_buildtime=0
Component plesk/php8.0: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/php7.4: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/php7.3: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/php7.2: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/php7.1: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/php5: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/nginx: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/horde: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/roundcube: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/kav: mode error, installed_buildtime=0, available_buildtime=0
Component plesk/drweb: mode install, installed_buildtime=0, available_buildtime=0
Component plesk/spamassassin: mode install, installed_buildtime=0, available_buildtime=0
Component plesk/mailman: mode install, installed_buildtime=0, available_buildtime=0
Component plesk/postfix: mode install, installed_buildtime=0, available_buildtime=0
Component plesk/qmail: mode install, installed_buildtime=0, available_buildtime=0
Component plesk/msmtp: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/dovecot: mode install, installed_buildtime=0, available_buildtime=0
Component plesk/courier: mode install, installed_buildtime=0, available_buildtime=0
Component plesk/mysql-sys: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/config-troubleshooter: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/psa-firewall: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/watchdog: mode upgrade, installed_buildtime=0, available_buildtime=0
Component plesk/wp-toolkit: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/advisor: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/xovi: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/imunifyav: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/sslit: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/letsencrypt: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/repair-kit: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/composer: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/monitoring: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/log-browser: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/ssh-terminal: mode up2date, installed_buildtime=0, available_buildtime=0
Component plesk/site-import: mode up2date, installed_buildtime=0, available_buildtime=0
add line 'deb http://autoinstall.plesk.com/pool/PSA_18.0.46_9479/ buster all' to temporary source list '/etc/apt/sources.list.d/50sw_autoinstaller.list'
add line 'deb http://autoinstall.plesk.com/pool/PSA_18.0.46_9479/ buster extras' to persistent source list '/etc/apt/sources.list.d/plesk.list'
add line 'deb http://autoinstall.plesk.com/pool/PHP_7.1.33_98 buster all' to persistent source list '/etc/apt/sources.list.d/plesk.list'
add line 'deb http://autoinstall.plesk.com/pool/PHP_7.2.34_151 buster all' to persistent source list '/etc/apt/sources.list.d/plesk.list'
add line 'deb http://autoinstall.plesk.com/pool/PHP_7.3.33_248 buster all' to persistent source list '/etc/apt/sources.list.d/plesk.list'
add line 'deb http://autoinstall.plesk.com/PHP74_17/ buster all' to persistent source list '/etc/apt/sources.list.d/plesk.list'
add line 'deb http://autoinstall.plesk.com/PHP80_17/ buster all' to persistent source list '/etc/apt/sources.list.d/plesk.list'
add line 'deb http://autoinstall.plesk.com/SITEBUILDER_18.0.29 all all' to temporary source list '/etc/apt/sources.list.d/50sw_autoinstaller.list'
Warning: apt-key output should not be parsed (stdout is not a terminal)
OK
Synchronizing the Debian APT package index files...
Hit:1 http://deb.debian.org/debian buster InRelease
Hit:2 http://security.debian.org/debian-security buster/updates InRelease
Hit:3 http://security.debian.org buster/updates InRelease
Hit:4 http://deb.debian.org/debian buster-updates InRelease
Hit:5 http://deb.debian.org/debian buster-backports InRelease
Hit:6 http://autoinstall.plesk.com/pool/PSA_18.0.46_9479 buster InRelease
Hit:7 http://autoinstall.plesk.com/SITEBUILDER_18.0.29 all InRelease
Hit:8 http://autoinstall.plesk.com/NODE_0.0.2 all InRelease
Hit:9 http://autoinstall.plesk.com/PMM_0.1.11 buster InRelease
Hit:10 http://autoinstall.plesk.com/RUBY_0.0.2 buster InRelease
Hit:11 http://autoinstall.plesk.com/pool/PHP_7.1.33_98 buster InRelease
Hit:12 http://autoinstall.plesk.com/pool/PHP_7.2.34_151 buster InRelease
Hit:13 https://autoinstall.plesk.com/grafana/deb stable InRelease
Hit:14 http://autoinstall.plesk.com/pool/PHP_7.3.33_248 buster InRelease
Hit:15 http://autoinstall.plesk.com/PHP74_17 buster InRelease
Hit:16 http://autoinstall.plesk.com/PHP80_17 buster InRelease
Reading package lists...
W: Target Sources (main/source/Sources) is configured multiple times in /etc/apt/sources.list:2 and /etc/apt/sources.list.d/default.list:2
W: Target Packages (main/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list.d/default.list:1
W: Target Packages (main/binary-i386/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list.d/default.list:1
W: Target Packages (main/binary-all/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list.d/default.list:1
W: Target Translations (main/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list.d/default.list:1
W: Target Sources (main/source/Sources) is configured multiple times in /etc/apt/sources.list:4 and /etc/apt/sources.list.d/default.list:6
W: Target Packages (main/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list:3 and /etc/apt/sources.list.d/default.list:5
W: Target Packages (main/binary-i386/Packages) is configured multiple times in /etc/apt/sources.list:3 and /etc/apt/sources.list.d/default.list:5
W: Target Packages (main/binary-all/Packages) is configured multiple times in /etc/apt/sources.list:3 and /etc/apt/sources.list.d/default.list:5
W: Target Translations (main/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list:3 and /etc/apt/sources.list.d/default.list:5
W: Target Packages (all/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Packages (all/binary-all/Packages) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Translations (all/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Sources (main/source/Sources) is configured multiple times in /etc/apt/sources.list:2 and /etc/apt/sources.list.d/default.list:2
W: Target Packages (main/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list.d/default.list:1
W: Target Packages (main/binary-i386/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list.d/default.list:1
W: Target Packages (main/binary-all/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list.d/default.list:1
W: Target Translations (main/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list.d/default.list:1
W: Target Sources (main/source/Sources) is configured multiple times in /etc/apt/sources.list:4 and /etc/apt/sources.list.d/default.list:6
W: Target Packages (main/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list:3 and /etc/apt/sources.list.d/default.list:5
W: Target Packages (main/binary-i386/Packages) is configured multiple times in /etc/apt/sources.list:3 and /etc/apt/sources.list.d/default.list:5
W: Target Packages (main/binary-all/Packages) is configured multiple times in /etc/apt/sources.list:3 and /etc/apt/sources.list.d/default.list:5
W: Target Translations (main/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list:3 and /etc/apt/sources.list.d/default.list:5
W: Target Packages (all/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Packages (all/binary-all/Packages) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
W: Target Translations (all/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list.d/plesk-ext-panel-migrator.list:1 and /etc/apt/sources.list.d/plesk-ext-site-import.list:1
Retrieving information about the installed license key...
KeyUpdateChecker::doCheck: no components for check key update
Launching component and product checkers...
Downloading file pool/PSA_18.0.46_9479/examiners/repository_check.sh: 0%
Downloading file pool/PSA_18.0.46_9479/examiners/repository_check.sh: 100% was finished.
Downloading file pool/PSA_18.0.46_9479/examiners/disk_space_check.sh: 0%
Downloading file pool/PSA_18.0.46_9479/examiners/disk_space_check.sh: 100% was finished.
Downloading file pool/PSA_18.0.46_9479/examiners/sh_cmd.sh: 0%
Downloading file pool/PSA_18.0.46_9479/examiners/sh_cmd.sh: 100% was finished.
Downloading file pool/PSA_18.0.46_9479/examiners/panel_preupgrade_checker.php: 0%
Downloading file pool/PSA_18.0.46_9479/examiners/panel_preupgrade_checker.php: 100% was finished.
Downloading file pool/PSA_18.0.46_9479/examiners/php_launcher.sh: 0%
Downloading file pool/PSA_18.0.46_9479/examiners/php_launcher.sh: 100% was finished.
Error: Components and product validation detected at least one important issue:
Enabled repositories check
/root/parallels/pool/PSA_18.0.46_9479/examiners/repository_check.sh: 289: local: buster-backports/main: bad variable name
Not all packages were installed.
Désolé mais mes compétences sont sur les hébergements mutualisés. :(
Une autre piste...
Le test sur ssllabs.com indique 2 chemins SSL :
Certificate #1: RSA 2048 bits (SHA256withRSA) et Certificate #2: RSA 2048 bits (SHA256withRSA) No SNI
c'est peut-être la cause du problème?
Je ne sais pas, mais voilà ce que me donne dig :
> **dig mesvetementsdemarque.com**
> ; <<>> DiG 9.16.1-Ubuntu <<>> mesvetementsdemarque.com
> ;; global options: +cmd
> ;; Got answer:
> ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 43270
> ;; flags: qr rd ad; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0
> ;; WARNING: recursion requested but not available
> ;; QUESTION SECTION:
> ;mesvetementsdemarque.com. IN A
> ;; ANSWER SECTION:
> mesvetementsdemarque.com. 0 IN A **51.75.196.72**
> ;; Query time: 20 msec
> ;; SERVER: 192.168.160.1#53(192.168.160.1)
> ;; WHEN: Sat Sep 03 21:06:29 CEST 2022
> ;; MSG SIZE rcvd: 82
sleepy-borg.141-94-167-207.plesk.page
Je pense que vous devriez plutôt chercher assistance auprès du support Plesk.