Revision of Hubic account

[MARILENAK]

Hello, I have no other way to contact OVH but writing to you. I created a second account because I couldn’t log in in any way with the original one. My email address that I am using for the hubic account I want to change is mkouvidi@gmail.com, marilena Kouvidi, athens, greece.
4 years ago I have asked from hubic to terminate the service on my account. I was unaware that the service was still on and I has been charged for the next 4 years. The emails were arriving in my spam folder AND I COULDN’T FIND ANY WAY TO COMMUNICATE TO HUBIC.
Today , I want to continue using my account / storage but I am asking for a compromise on the final amount because of lack of availability to communicate with Hubic, because of the unfortunate spam emails and the difficult economical times you are living in.
Thank you In advance

[MARILENAK]

Maybe I wasn’t clear. I received an email that continues to say I have a debt of 4 years that I have to pay. IT WILL NOT HAPPEN. (THE EMAIL WAS IN FRENCH!!! WHY YOU THINK I SPEAK FRENCH WHEN I AM COMMUNICATE WITH YOU IN ENGLISH!!!)
I WAS TRYING TO FIND WAY TO COMMUNICATE WITH YOU 4 YEARS AGO , AMD IT WAS IMPOSSIBLE. NO WAY TO SEND AN EMAIL. B U T I HABE ASKED TO CANCEL MY SUBSCRIPTION AND STOP PAYING ANY MORE. NO RESPONSE! I WILL BE HAPPY TO PAY STARTING FROM T O D A Y AND KEEP THE SUBSCRIPTION OPEN BUT THERE IS NO WAY TO PAY FOR THE 4 PREVIOUS YEARS WHEN I WAS TRYING TO FIND A WAY OUT TO COMMUNICATE WITH YOU.

[Jalinn]

Hello @MARILENAK

Here, it's just for community.

You can't find any HubiC staff member...

The only way to contact them is to send mail to :
Help@hubic.com

Once done, be patient... Answer can arrive After a few days/weeks :/

Ni other solution here.

Jalinn

[MARILENAK]

Thank you very much Jalinn!
I wrote them several times but I didn’t get any response!
I’ll try again!

[Fritz2cat]

I wrote them several times but I didn’t get any response!

Then make some noise on the social media. Post to Twitter @OVHcloud @OVHcloud_FR