this is the reply, what else can i do? thanks and BR, Martin:
thank you for your message.
You have contacted us with a question regarding HubiC. However, that cloud product is offered by French OVH SAS. We are the German support team and can therefore only handle inquiries about OVH GmbH products. Unfortunately, we have no access to HubiC products or customer data.
Please contact the experts at the HubiC support team, who will gladly answer all your questions:
https://forums.hubic.com/ or via E-Mail at firstname.lastname@example.org
You might also find the answer to your question in the FAQs: https://hubic.com/de/faq
If you have any further questions, please do not hesitate to contact us! Our customer support team will be happy to help you in English or German.
You will also find helpful information regarding OVH as well as our products online: http://www.ovh.de/support/